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Contact us by phone from Monday to Friday at the following times: 9.00 - 13.00 / 14.00 - 18.00.
+39 3792961316
Frequently Asked Questions
You do not need to create an account on wylervetta.com to place an order. You can complete the purchase as a guest.
Wyler Vetta offers free shipping on all orders placed:
- in the Italian Republic, Vatican City and the Republic of San Marino by courier. In this case, delivery times are 3-5 working days after the day of shipment and depend on the destination location (for some regions and disadvantaged areas it may take 7 working days).
- in the countries indicated in the table below via the couriers indicated therein.
In this case, delivery times are 4-7 working days after the day of shipping.
If orders are received before 1.00 pm, the products will be shipped the same day, unless the product is not available in our warehouses. If orders are received after 1.00 pm, they will be shipped the following day, always subject to product availability.
Orders placed over the weekend or on holidays will be processed on the next working day.
Deliveries will be made from Monday to Friday (excluding holidays), from 9.00 to 18.00. The delivery must be made in your hands with your signature.
Shipping service covers the following countries:
Italy, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom (UK).
Shipments to all these countries are handled by DHL .
Absolutely. Regardless of whether you completed your purchase as a registered user or as a guest, you will receive all updates regarding the delivery of your Wyler Vetta watch by email.
All payment information is protected by SSL encryption. We do not store transaction data on our store. For more details on how we use your data, please see our Privacy policy .
The time it takes for the amount to be charged to the card may vary depending on the credit card circuit and does not depend in any way on Wyler Vetta.
Returns are accepted within 14 days of receiving your order. The item must be returned in its original condition, with the packaging and all accessories included. Refunds will be made using the same payment method used for purchase.
For further details, please see our Shipping and Returns Policy .
Una volta ricevuto il prodotto nel nostro magazzino, effettueremo il controllo qualità per verificare che soddisfi pienamente i nostri standard di reso. Dopo aver completato questa verifica, il rimborso verrà elaborato entro un massimo di 14 giorni lavorativi.
Rubber strap: wash with water, avoiding the use of solvents or chemicals.
Leather strap: Gently wipe the strap with a soft, dry cloth, avoiding solvents or chemicals.
Steel bracelet: wash delicately with a damp cloth, avoiding solvents or chemicals.
Yes, we accept advance reservations for products not yet available in stock. At the time of payment, the pre-order will be confirmed and delivered on the date indicated on the product page. For any questions, please contact customer service by email (info@wylervetta.com) or by phone (+39 379 2961316) from Monday to Friday, from 10:00 to 16:00.
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